This document establishes the terms and conditions (the “Terms“) that govern the access to and use of the website available at the URL lluxefruvino.com, as well as the conditions for purchasing the Products and/or Services sold through the online store accessible at the same web address (the “Store“).

These Terms constitute an agreement between you, as a user who accesses or purchases products and/or services from our Store (“you“, “user“, or “Buyer“), and the commercial company LAUREALUXE TRAVELS S.R.L., headquartered at Main Street [STR. PRINCIPALĂ], No. 180, Sovata, Mureș, registered with the Trade Register under no. J26/1253/2023 and having the Fiscal Identification Code (CUI) 48669507 (“we“, the “Company“, or the “Seller“).

Please read these Terms carefully, as they contain important information regarding your rights and obligations. In order to purchase products and/or services from the Store, you must expressly accept these Terms by checking the appropriate box. Additionally, these Terms apply even if you only access the Store (without purchasing a Product or Service). If you do not agree with the provisions of this document, please do not continue to use / access this Store and do not place orders in the Store.

We reserve the right to modify these Terms at any time. If we make changes, we will publish the updated version of the Terms in the Store and inform you accordingly. Any modification to the Terms will apply from the date it is made.

Placing an order from the Store is subject to the Terms in effect on the date the order is launched, which you must expressly accept.

1. DEFINITIONS

In this document, the capitalized terms below shall have the following meanings:

• Company, Seller, or we – have the meaning assigned in the preamble;

• Order – the electronic document that acts as a form of communication between the Seller and the Buyer, through which the Buyer expresses their intention to purchase products and/or services and agrees to pay for them, under the conditions of these Terms;

• Contract – the document that is formed between the Seller and the Buyer at the moment the Seller confirms the Order, the clauses of which are governed by these Terms, and subsidiarily, by the applicable legislation;

• Buyer, user, or you – have the meaning assigned in the preamble, namely, any natural or legal person who accesses, browses, or purchases Products and/or Services through the Store;

• Party / Parties – individually, either the Buyer or the Seller; and collectively, the Buyer and the Seller;

• Product and/or Services – any good and/or service offered for sale by being displayed in the Store.

2. ACCOUNT CREATION

In our Store, you have the option to create an account. However, you can purchase Products and/or Services without an account.

To create an account, you will need to provide certain information about yourself. This information must be accurate, current, and complete. All personal data you provide to us is processed in accordance with the personal data processing policy.

When using the account, you must take the following security measures:

1. Choose a strong password;

2. Promptly maintain and update, as necessary, the account information;

3. Protect your account data and access to your account.

If you become aware of any unauthorized use of your password or account data, you must notify us immediately.

You understand and agree that you are responsible for all activities conducted under your account and, to the maximum extent permitted by law, you accept all risks of any authorized or unauthorized access to your account.

3. THE ORDER

Placing the Order

By accessing the Store, you can view the Products and/or Services offered for sale along with information about their characteristics. The presentation of the Products and/or Services in the online Store does not constitute a legally binding offer, but merely a non-binding online catalog. Since the Store can be accessed simultaneously by a high number of people, the simple display of a Product in the Store does not mean that the Product is physically in stock.

To buy Products and/or Services from the Store, you must follow a set of steps:

1. Select the desired Products and/or Services and configure their specifications from the available options.

2. Add the Products and/or Services to the shopping cart; this action does not imply the automatic reservation of the selected Product and/or Service, as there is a possibility that it may no longer be available in stock between the moment it is added to the cart and the confirmation of the Order by us.

3. Finalize the Order by providing personal information and the delivery method, as well as by selecting a payment method from those available and making the payment in one of the ways indicated by us; this action does not imply the automatic purchase of the selected Product and/or Service; for the purchase, the confirmation of the Order by the Seller is required.

Confirming an Order

Once an Order is finalized, the Company will notify the Buyer regarding the confirmation and acceptance of the Order.

Purchasing a Product and/or Service from the Store signifies the conclusion of a contract between you, as the Buyer, and the Company, as the Seller.

The Contract is considered concluded between the Parties at the moment the Company sends the Buyer a notification of Order acceptance.

If you have chosen to pay for the Products at the Seller’s headquarters / working point, once the Order is confirmed and accepted by the Seller, your Products will be reserved for a number of days indicated by the Seller, during which time you must show up at the indicated headquarters / working point and make the payment. If you do not make the payment within the reservation period, the Company may refuse the Order in accordance with the section below.

Refusing an Order

The Company may refuse an Order placed by you, without any further obligation of either Party to the other or without any Party being able to claim damages from the other in the following cases:

• Failure to make the payment, regardless of the reason; for example, (i) as a result of the non-acceptance by the Buyer’s card-issuing bank or of the transaction; (ii) as a result of the invalidation of the transaction by the payment processor agreed upon by the Seller; (iii) failure to make the payment by bank transfer or cash on delivery;

• The data provided by the Buyer is incomplete and/or incorrect, in which case your money will be returned (if you have already paid); in this case, the Company may first request the modification of the data;

• The selected Products are not in stock, in which case your money will be returned (if you have already paid).

In the cases above, the Contract will terminate if the acceptance of the Order by the Seller had occurred up to that point.

4. PAYMENT AND INVOICING

All Products and/or Services displayed in the Store are accompanied by their price, which will be expressed in $ (United States dollar).

Prices include VAT, and this is highlighted in the Order summary that you can view by accessing the shopping cart.

We reserve the right to offer price discounts. In this case, we will inform you accordingly, and the discount will be applied in accordance with the conditions established by the Seller.

Finalizing the Order requires the payment of the total price of the Products and/or Services in the shopping cart. Payment can be made by payment order (bank transfer), online by bank card, or by cash on delivery (ramburs).

The Company cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the card-issuing bank, in case its issuing currency differs from the currency in which the payment is made.

Payment is made either by using the services of a third-party provider, a payment processor, and/or through banks and/or through couriers (in the case of cash on delivery). You understand and agree that we do not provide those respective services and cannot control them. We will not be responsible or liable for any claims, damages, payments, deficiencies, fines, judgments, debts, losses, costs, and expenses resulting from or related to the use of the respective payment services.

We will issue an invoice for the ordered Products and/or Services to be delivered, and you have the obligation to provide all the information necessary to issue the invoice according to the legislation in force. The invoice for an Order will be sent in electronic format to the e-mail address provided upon finalization of the Order.

5. DELIVERY

The Products will be delivered by us via courier.

Estimated delivery time is 1-2 days. If we receive your order by 3:00 PM, it will be delivered the next day.

Delivery of Products can only be made within the territory of Romania.

Under the conditions indicated in the Store, the delivery cost will be included in the Order price or added to the Order price.

At the moment the Order is confirmed by the Seller, the Buyer will also be informed regarding the delivery term.

Alternatively, the Products can be picked up by the Buyer from the Seller’s headquarters / working point, if they have opted for this variant.

6. RETURN POLICY

This section applies exclusively to Consumer Buyers (natural persons), in accordance with legal provisions.

Right of Withdrawal

Under the legal provisions in force, you have the right to withdraw from this Contract, without specifying the reasons, within 14 days, calculated as follows:

• From the date the Contract is concluded, in the case of providing Services;

• From the day on which you or a third party other than the carrier, indicated by you, acquires physical possession of the Products;

• From the day on which you or a third party other than the carrier, indicated by you, acquires physical possession of the last Product, in the case of a single Order for multiple Products delivered separately;

• From the day on which you or a third party other than the carrier, indicated by you, acquires physical possession of the last lot or piece, in the case of delivery of a Product consisting of multiple lots or pieces;

• In the case of contracts for regular delivery of Products over a defined period of time, from the day on which you or a third party other than the carrier, indicated by you, acquires physical possession of the first Product.

To exercise your right of withdrawal, you must inform us (using the contact details published in the Store) of your decision to withdraw from this Contract by an unequivocal statement, e.g., a letter sent by post, fax, or e-mail. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw, we shall reimburse all payments received from you, including the costs of the initial delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest (unless we are collecting the Products ourselves).

Unless we are collecting the Products ourselves, you shall send back the Products without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the Products before the period of 14 days has expired. You will have to bear the direct cost of returning the Products, unless we expressly inform you that we will bear it.

In the case of digital content or digital services, you shall refrain from using the digital content or digital service and from making it available to third parties.

Diminished Value of the Products

You are liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Products. The Seller reserves the right to withhold an amount from the value of the Product, an amount that will be communicated after assessing the damages caused, in the case of Products returned presenting signs of wear, scratches, dents, mechanical or electrical shocks, or missing accessories resulting from the handling of the Products other than to establish their nature, characteristics, and functioning.

Withdrawal Form Model

(Complete and return this form only if you wish to withdraw from the contract)

– To: LAUREALUXE TRAVELS S.R.L., headquartered in STR. PRINCIPALĂ, NR.180, Sovata, Mureș, registered with the Trade Register under no. J26/1253/2023.

– I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service () – Ordered on ()/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

Return Conditions

All returned Products must be accompanied by all accessories. The Products must be packaged properly, to allow their handling and transport in safe conditions.

Exceptions from the Right of Withdrawal

The following are excepted from the right of withdrawal from the Contract:

• Service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that they will lose their right of withdrawal once the contract has been fully performed by the Seller;

• The supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Seller and which may occur within the withdrawal period;

• The supply of goods made to the consumer’s specifications or clearly personalized;

• The supply of goods which are liable to deteriorate or expire rapidly;

• The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

• The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the Seller;

• Contracts where the consumer has specifically requested a visit from the Seller for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the Seller provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;

• The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

• The supply of a newspaper, periodical, or magazine with the exception of subscription contracts for the supply of such publications;

• The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and their acknowledgment that they thereby lose their right of withdrawal, and the Seller has provided confirmation of the concluded Contract.

7. WARRANTY

You benefit from the legal guarantee of conformity, according to the applicable legal provisions. If the Products are not in conformity, you have the right (strictly under the conditions provided by applicable legislation) to request that the Products be brought into conformity (through repair or replacement), to receive a proportionate reduction in price, or to obtain the termination of the Contract.

The Seller assumes no liability for the execution and consequences of handling, transport, assembly, and installation services performed by third parties when the product has been damaged or the manufacturer’s / Seller’s instructions have not been followed. The Seller assumes no liability regarding the consequences that the incorrect use or maintenance of the Products might have, due to non-compliance with the instructions of the manufacturer / Seller.

8. COMMENTS, REVIEWS, AND FEEDBACK

Buyers who have purchased Products and/or Services from the Store will be able to post comments and reviews about them and will be able to send us feedback (“Content“). In certain situations, this Content may be published in the Store, the Buyers’ consent in this regard having the significance of a non-exclusive, free of charge, unlimited in time, and worldwide license for the reproduction, publication, transmission, and broadcasting of the Content.

If published, the Content will be visible to all users of the Store. The responsibility regarding the accuracy and reality of the information, data, and messages rests exclusively with the Buyers. We assume no obligation to investigate the truth of what is stated, to monitor, or to verify the accuracy, completeness, or compliance with current legislation of user comments and the content published by them.

Given this, you agree not to create, transmit, and/or distribute any Content that:

• Is illegal or would constitute, encourage, or provide instructions for a criminal offense or that violates the rights of any Party, violates any national or international law, or otherwise creates any harm;

• Is defamatory, profane, obscene, pornographic, sexually explicit, indecent, vulgar, suggestive, violent, harassing, hateful, threatening, offensive, discriminatory, abusive, invasive of privacy or publicity rights, fraudulent, deceptive, or otherwise objectionable;

• Has the nature of spam or represents any other form of unsolicited advertising, promotional materials, or commercial messages, except in the spaces where this is expressly permitted;

• Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;

• May infringe any trademark, trade secret, copyright, or other intellectual property right;

• Contains any statements, remarks, or claims that do not reflect your honest opinions and experiences;

• Is designed to deceive or trick the users of the Store.

9. USER CONDUCT

You are solely responsible for your own conduct while accessing and using the Store. You agree to use the Store only for purposes that are legal and in accordance with these Terms and any applicable laws or regulations. You agree that you will not conduct and will not allow any third party to conduct, including but not limited to, any of the following:

• Use the Store for any illegal or unauthorized purpose or engage in, encourage, or promote any illegal activity or any activity that violates these Terms or any other rules or policies established from time to time by us;

• Use the Store to violate the legal rights and legitimate interests of others;

• Use any robot, spider, algorithm, or other automated means or interface not provided by us to access the Store or to extract data;

• Attempt to indicate in any way that you have a relationship with us, unless we have expressly consented to such conduct;

• Upload, send, distribute, or broadcast any Content that could be interpreted in any way as defamatory, illegal, fraudulent, obscene, harassing, or objectionable;

• Indicate that you are another person by any means (for example, by using an email address, name, pseudonym, or otherwise);

• Exploit the Store for any unauthorized commercial purpose.

10. INTELLECTUAL PROPERTY

Unless otherwise indicated, all elements of the Store, all content, and other materials therein are owned by us (or, where applicable, our licensors) and are protected by intellectual property rights. For the avoidance of any doubt, visual interfaces, design, text, graphics, images, systems, information, data, methods, program code, services, all other elements, and any other documentation or other auxiliary materials provided (“Store Content“) are owned by us or our licensors and are protected by copyright, trademarks, trade secrets, and any other intellectual property rights.

You may use the Store exclusively for the purposes provided by these Terms. However, you are not permitted to:

• Use any algorithms, robots, or similar data collection or extraction methods;

• Assign, license, or sublicense the Store Content;

• Remove, alter, or hide any copyright, trademark, or other proprietary rights notices included in the Store or in the Store Content.

Any use of the Store or the Store Content, other than that expressly authorized in these Terms, without our prior written permission, is strictly prohibited. Unless explicitly mentioned by the Company, nothing in these Terms will be construed as offering any license to intellectual property rights.

11. DISCLAIMER OF LIABILITY

We do not guarantee that the Store will meet your requirements or that its use will be uninterrupted, secure, or error-free, or that the Store does not contain harmful components such as viruses.

12. MODIFICATIONS TO THE STORE

We may, at our sole discretion, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any part or functionality of our Store.

In no event will the Company be liable for the restriction or deactivation of access to any part or functionality of the Store.

13. ASSIGNMENT

The Company may assign these Terms and/or any or all of its rights or delegate any and all of its obligations under these Terms without your consent. All provisions contained in these Terms extend and will be binding upon our successors and assigns.

14. PERSONAL DATA

Please refer to our personal data processing policy for information on how we collect, use, store, and disclose your personal data.

15. SEVERABILITY

If any provision of these Terms is deemed illegal, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

16. NON-WAIVER

The failure to enforce any of the provisions of the Terms in certain instances does not constitute a waiver of the right to enforce those provisions in other instances.

17. APPLICABLE LAW AND JURISDICTION

These Terms are governed and interpreted in accordance with the laws of Romania. Any dispute arising out of or in connection with these Terms or the Services provided by the Company will fall under the exclusive jurisdiction of the courts in Romania.

18. ANPC

For disputes related to the purchase of Products and/or Services from the Store, you may also contact the National Authority for Consumer Protection (ANPC), which provides a mechanism for out-of-court dispute resolution. For more information, contact ANPC at the addresses indicated on their own website.